Orders are processed within 1-2 business days. Delivery times vary depending on your location. You'll receive a tracking email as soon as your order ships.

Yes. We offer free shipping on eligible orders above the minimum purchase amount shown during checkout.

If your order hasn't been processed yet, please contact our support team as soon as possible. We'll do our best to accommodate your request.

Yes. Ollivier ships to many countries worldwide. Shipping options and delivery times are displayed during checkout.

Once your order ships, you'll receive a confirmation email with a tracking link so you can monitor your delivery in real time.

Our fragrances are crafted using premium fragrance oils, carefully selected aroma compounds, and high-quality ingredients for a luxurious scent experience.

Yes. Ollivier fragrances are cruelty-free and are never tested on animals.

Our fragrances are formulated with high-quality ingredients, but if you have sensitive skin, we recommend performing a patch test before regular use.

Our fragrances are crafted using premium-quality ingredients and produced to meet high international standards.

Store your fragrance in a cool, dry place away from direct sunlight and excessive heat to preserve its quality.

The Discovery Set includes six 5ml signature fragrances, allowing you to experience the entire Ollivier collection before selecting your favorite.

Each 5ml bottle provides approximately 60–80 sprays, depending on usage.

Yes. The compact bottles are perfect for travel, handbags, and everyday carry.

Absolutely. The Discovery Set is designed to help you explore different scents for different moods and occasions.

Yes. It's an excellent gift for anyone who loves discovering new luxury fragrances.

We accept returns on eligible unused products within the return period specified on our Returns Policy page.

Please contact us within 48 hours of delivery with photos of the damaged item, and we'll resolve the issue promptly.

Once your return is approved, refunds are processed back to your original payment method within several business days.

Eligible unopened products may qualify for an exchange. Contact our support team for assistance.

Shipping fees are generally non-refundable unless the return is due to our error.

We accept major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.

Yes. All payments are processed using secure encrypted payment gateways that protect your personal information.

Depending on your region, installment payment options may be available during checkout.

Yes. A confirmation email with your order details and receipt is sent after your purchase.

Payment declines can occur for several reasons. Please verify your payment details or contact your bank for more information.

No. You can check out as a guest, although creating an account allows you to track orders and manage your information.

Click the "Forgot Password" link on the login page and follow the instructions sent to your email.

Reach us via email, contact form, or live chat during our business hours.

Our support team is available Monday through Friday during standard business hours.

Most customer inquiries receive a response within one business day.