Effective Date: July 14, 2026

At Ollivier, we take pride in crafting premium fragrances with exceptional quality and care. If your purchase doesn't meet your expectations, our Return & Exchange Policy outlines the conditions and process for requesting a return, exchange, or refund. Please read the information below carefully before submitting your request.

1. Return Eligibility

We accept returns for eligible items within 30 days of the delivery date.

• Items must be unused and in their original condition.
• Products must be returned in their original packaging.
• All accessories, inserts, and promotional items must be included.
• A valid proof of purchase or order confirmation is required.

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned.

• Opened or used fragrance bottles.
• Products damaged after delivery due to misuse.
• Gift cards.
• Final sale or clearance items.
• Personalized or customized products.

3. Exchange Policy

If you received the wrong item or your product arrived damaged or defective, we will gladly arrange an exchange, subject to product availability.

• Exchange requests should be submitted within 7 days of delivery.
• Replacement products are shipped after the original item has been approved.
• If the requested product is unavailable, an alternative solution or refund may be offered.

4. Damaged or Incorrect Orders

Please inspect your package immediately after delivery.

If your order arrives damaged, defective, or incorrect, contact our customer support team as soon as possible with your order number and clear photographs of the product and packaging. This allows us to resolve the issue quickly.

5. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

• Approved refunds will be issued to your original payment method.
• Processing times may vary depending on your payment provider.
• Shipping charges are generally non-refundable unless the return is due to our error.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is the result of a damaged, defective, or incorrect product delivered by Ollivier.

We recommend using a tracked shipping service when returning your package, as we cannot guarantee receipt of items lost during transit.

7. How to Start a Return

To request a return or exchange:

• Contact our customer support team.
• Provide your order number and reason for the request.
• Wait for return authorization before shipping the item.
• Package the product securely and send it to the provided return address.

Returns sent without prior authorization may not be accepted.

8. Late or Missing Refunds

If you haven't received your refund after confirmation, please allow several business days for your financial institution to process the transaction.

If the refund still has not appeared after this period, please contact your payment provider or reach out to our support team for further assistance.

9. Policy Updates

Ollivier reserves the right to update or modify this Return & Exchange Policy at any time. Changes become effective immediately after being published on this page.

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, we're happy to help.

Ollivier Customer Support
Email: support@ollivier.com
Phone: +1 (000) 000-0000
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM